Frequently asked questions

As soon as you decide to work with us, you will receive a checklist and an Excel template to prepare your article master. We will then provide you with two detailed online training sessions so that you can create new articles yourself at any time and customize the user interface to suit your needs.

Reporting and upselling are just as important to us: we show you how you can make your team even more competent with just a few settings and achieve targeted additional sales - so that your investment pays off quickly.

When you access the back office for the first time, you will receive an email from no.reply@lightspeedhq.com asking you to create a password. Once you have created the password, open the back office in any web browser and log in with your Lightspeed access data.

The relevant data protection regulations grant data subjects comprehensive rights of control and defense with regard to their personal data by bindingly regulating the conditions under which companies may collect, process, store and transmit such data. According to Art. 4 No. 1 GDPR, “personal data” means any information relating to an identified or identifiable natural person, such as name, address, e-mail address or telephone number.

When using Lightspeed, you are obliged to strictly comply with all data protection regulations applicable to your business operations - in particular the EU General Data Protection Regulation (GDPR) and any supplementary national regulations - in order to ensure the legal conformity of your data processing.

Detailed information on Lightspeed's security and data protection measures can be found in the Trust Center, which bundles all relevant resources.

PCI compliance refers to the legally binding fulfillment of the Payment Card Industry Data Security Standard (PCI DSS) in its currently valid version, issued by the PCI Security Standards Council (PCI SSC). The PCI DSS requires all companies that process, store or transmit cardholder or transaction data (merchants or service providers) to establish appropriate technical and organizational measures to protect the confidentiality and integrity of cardholder data and to minimize the risk of data breaches and fraud-related losses.

To ensure PCI compliance, protective measures (including firewall and encryption concepts, access and authentication procedures), regular assessments (e.g. self-assessment questionnaire, external penetration tests, audits by qualified security assessors) and documented evidence and reports to acquirers or card organizations must be implemented and submitted on time.

Consistent compliance with this standard ensures demonstrably high data security for cardholders and at the same time strengthens customer confidence in payment processing. 
Click here for PCI compliance from Lightspeed.

Lightspeed Payments is an integrated payment service that communicates seamlessly with your Lightspeed POS system to process payments. Every transaction is automatically recorded in the POS system - manual entries are no longer necessary, saving you time and eliminating sources of error. Tips are recorded and evaluated separately. The optional tipping function enables service staff to receive more tips, making the workplace more interesting.