Success story: Vendomat in conversation with Ristorante Luce

In conversation with Stevo and Nicola Nilovic

Question: How has the new Vendomat POS system changed your processes?

Stevo's answer: At first, we had some difficulties getting used to it. But after making a few adjustments, everything started working perfectly. We have a Piadina stand, a cold kitchen, a hot kitchen, and a pizzeria. The new system makes our work easier because we no longer have to think about which kitchen the dish comes from. We simply enter the order, and the system automatically assigns it and informs the other production areas. This saves time and relieves the kitchen from having to communicate extensively.

Nicola's answer: For new employees, the system is very easy to use. They only need to know the menu, and there is no long training period. In the beginning, it was tough for employees who had been used to the old system for 20 years, but now they are also very quick with the new POS.

Question: What’s particularly special about the new Vendomat POS system?

Stevo's answer: My employees enjoy working with the tablet, and that motivates them even more. The fact that I can view sales data in real-time on my smartphone, whether I'm on the go or in the business, is a big advantage. The system also automatically generates the daily and monthly reports, which is a huge luxury for us.

Question: How has the new POS system affected your statistics?

Nicola's answer: With the new system, we can see which dishes are popular and which ones are not doing as well. We can also see which dishes we should offer more often. This wasn’t possible with the old system.

Question: How has the new POS system changed your ordering processes?

Stevo's answer: The waitstaff can now quickly transfer tables during shift changes or reopen closed tables to add more orders. This saves time and reduces stress for the service team. After COVID, guest behavior, particularly during the payment process, has completely changed. Guests now expect to pay immediately, have the bill split by the number of people per table, or share a bottle of wine based on the number of guests at the table. This has provided our staff with an elegant and easy-to-use support system.

Question: Would you recommend the system to other restaurants?

Stevo's answer: Definitely. It was a stroke of luck that we chose this system. We’ve found a partner in Vendomat that we can work closely with.